Refund policy

RETURNS 

You are welcome to refund or exchange your items within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Email us with your order number at your earliest convenience to ensure smooth processing of your return. You can reach us by email at ratnashop.gomde@gmail.com.

When your items are safely received and processed, we will notify you by email, and a credit will automatically be applied to your credit card or original method of payment. Note, shipping costs cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. However if the return is a result of our error, we will pay the return shipping costs. Please be sure to contact us as soon as possible at ratnashop.gomde@gmail.com, before sending back a damaged or incorrect item. If you are shipping items over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Quality Control & Faulty Items

All Rinchen Shop products are examined for quality when goods are received into the store. Many of our products are made individually, by hand, from crafters in Nepal, India, Tibet and beyond. As such, the consistency of products may differ to that which is pictured. We pride ourselves in selecting only the best products through regular contact and in-person communication with our crafters.

If you believe your item has been damaged during shipping, or you are otherwise unsatisfied with the quality of the product, then please contact us directly via email at ratnashop.gomde@gmail.com. It is important for us to hear your feedback, and we will do our best to find a satisfactory solution for you. 

 

Return Shipping Address:
Attn: Rinchen Shop
Rangjung Yeshe Gomde
Bäckerberg 18
4644 Scharnstein
AUSTRIA