Currently we are shipping to the below regions:

• Europe
• USA
• Canada
• Australia & NZ
• Hong Kong
• Malaysia
• Israel

We are happy to expand our shipping destinations by request!

Please get in touch with us directly so that we may find out a price for you. You can reach us by email at info@rinchenshop.com, or fill out our contact form here.  

All parcels are sent using Austria Post or GLS, which we trust to deliver your items safely throughout Europe. For international orders outside of the EU, Austria Post forwards the package to a shipping partner in your country.

*REST OF WORLD*

We are happy to expand our shipping destinations by request! Please get in touch with us directly so that we may create a price for you. You can reach us by email at info@rinchenshop.com, or fill out our contact form here.  

There are no extra charges for deliveries within the European Union.

Customers outside the European Union (such as United Kingdom, Switzerland, United States etc), are responsible for import duties and/or customs charges that your parcel may incur. Please be mindful that delays can occur in this process, and we will do our best to provide you with any further documents requested, however you will need to directly liaise with your local customs office to retrieve the parcel.

All packages, except those delivered in basic envelopes, will be tracked, and will require signatures. It is best to ensure you choose a delivery address that is convenient to ensure you are there to receive the parcel.

RETURNS 

You are welcome to refund or exchange your items within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Email us with your order number at your earliest convenience to ensure smooth processing of your return. You can reach us by email at info@rinchenshop.com.

When your items are safely received and processed, we will notify you by email, and a credit will automatically be applied to your credit card or original method of payment. Note, shipping costs cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. However if the return is a result of our error, we will refund the return shipping costs. Please be sure to contact us as soon as possible at info@rinchenshop.com, before sending back a damaged or incorrect item. If you are shipping items over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.